About Us

Illawarra Facilities Management started as a small family business in 2003 with the goal to continuously exceed our customers’ expectations. By achieving this goal our business has grown consistently through referrals, and has now grown to a team of 14 long term employees who share our commitment to delivering outstanding service. Our business growth strategy has not been to actively advertise to win clients, but to consistently deliver, grow steadily, and ensure we have the right team, training, and systems to continue to deliver for our existing clients as we receive our next referrals. We are very proud of our client retention rate, and have developed many great relationships over the past 14 years.

Some of the standard services we offer are:

Offering a 365 day service and on call emergency coverage;

Providing expert facilities management, including monthly activity reports and attending committee and AGM meetings if requested;

Actively engaging with the client to identify opportunities for improvement and cost saving measures;

Develop cost effective maintenance schedules and manage reactive repairs;

Maintain work registers to assist with both warranty repair works and other non warranty issues that may occur. This also assists the committee in making informed decisions; 

Assist residents with fobs, remotes, security access control, etc;

Assist the SC by providing both technical and procurement expertise for larger works outside the scope of this contract;

Assign a dedicated team to look after the building. Our staff are all long term employees who perform to our high expectations;

Undertake regular auditing of all works; and

Provide specialist trade work including electrical, handyman, landscaping, and carpentry works. If appointed we offer these services at reduced market rates to the client and all residents in strata buildings.